FAQ
I think you're awesome for reading our FAQ. Let us make sure you don't need to worry and be happy.
- What is WatchDutchMD?
WatchDutchMD is a YouTube channel dedicated to providing y'all with epic and informative content about history. In addition to our YouTube channel, we also operate an online webshop where you can purchase our exclusive Mals Merch and WatchDutchMD products.
- How can I place an order?
To place an order, simply visit our shop on this website. Browse through our selection of products, choose the items you wish to purchase, and add them to your cart. Follow the checkout process, enter your shipping and payment details, and confirm your order.
- What payment methods do you accept?
We accept various payment methods, including SEPA, iDeal, and bank transfers. Choose the payment option that is most convenient for you during the checkout process.
- How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1-2 business days. Delivery within the Netherlands usually takes 2-4 business days, while international orders may take 5-10 business days to arrive. *Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.
- What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 7 - 14 days of receiving your item. We will provide you with instructions on how to return the product for a refund or exchange. Please note that returned items must be in their original condition and packaging.
- How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by sending an email to info@mals-merch.com or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
- Are the products sold on mals-merch.com authentic?
Yes, all the products sold on mals-merch.com are 100% authentic. We work directly with trusted suppliers and manufacturers to ensure the highest quality and authenticity of our products.
- Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be canceled or modified.